Terms & Conditions
Veluminous, maker of Veluminous Facial Serum and other Cosmeceuticals, thanks you for visiting our site, www.tryveluminousnow.com
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS Veluminous WEB SITE. BY ACCESSING OR USING THIS SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, INCLUDING THE DISCLAIMERS SET FORTH BELOW. IF YOU ARE NOT WILLING TO BE BOUND BY THESE TERMS AND CONDITIONS, INCLUDING THE DISCLAIMERS, YOU MAY NOT ACCESS OR USE THIS SITE.
615 S. 500 E.
St. George, Utah 84770
CHANGES TO TERMS AND CONDITIONS
WE RESERVE THE RIGHT, AT OUR DISCRETION, TO MODIFY, ADD, OR REMOVE PORTIONS OF THESE TERMS AND CONDITIONS AT ANY TIME AND EACH SUCH CHANGE SHALL BE EFFECTIVE IMMEDIATELY UPON POSTING. THE DATE OF THESE TERMS AND CONDITIONS IS NOTED UNDER THE "TERMS AND CONDITIONS" HEADING ABOVE. PLEASE CHECK THESE TERMS AND CONDITIONS PERIODICALLY FOR CHANGES. YOU’RE CONTINUED USE OF THIS SITE FOLLOWING THE POSTING OF CHANGES TO THESE TERMS AND CONDITIONS WILL MEAN YOU ACCEPT THOSE CHANGES.
THIS SITE DOES NOT PROVIDE MEDICAL ADVICE
The information contained in this site or provided to you in response to a request made or a question asked by you or as a result of the completion of a questionnaire by you (the "Information") is provided for informational purposes only and is intended to provide users with a general understanding of certain wellness and health care topics. The Information should not be considered complete and does not cover all health issues. Veluminous does not recommend the self-management of health problems nor does it endorse any particular type of medical treatment. The Information should not be used in place of a visit with, call to, consultation or advice from your physician or other health care provider. If you suspect you have a medical problem, or should you have any health care related questions, please promptly call or see your physician or other health care provider. You should not conclude by virtue of something you have read on this site or in response to your inquiries or questions that you do not need to consult a health care professional. Never disregard medical advice or delay in seeking medical advice or treatment as a result of something you read on this site or as a result of the answer to any of your e-mail inquiries. The Information is not a substitute for professional medical advice and nothing contained on this site or in a response to an e-mail is intended to be instructional for medical diagnosis or treatment.
THIS SITE IS INTENDED FOR ADULTS
You should be aware that this site is not intended or designed to attract anyone under the age of 18. We do not collect personally identifiable information from any person we actually know is under the age of 18. By using this site, you acknowledge that you are 18 years or older.
We do not provide any medical advice. We urge you to contact your doctor if you feel you require medical advice or treatment.
RESTRICTIONS ON USE OF MATERIALS
All materials, including without limitation, graphics, images, HTML, codes, multimedia clips, Java codes, logos, button icons, banners and software, contained in this site are the copyrighted property of Veluminous. All trademarks, service marks, and trade names are proprietary to Veluminous. Unauthorized use of the materials will violate intellectual property rights. All rights not expressly granted in these Terms and Conditions are reserved to Veluminous. As such, no material from this site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The use of any such material on any other Web site or computer environment is prohibited.
Nothing contained in this site should be construed as granting any license or right to use any trademark, logo, trade name, or design displayed on this site without the written permission of Veluminous or the respective owner of the trademark.
These terms and conditions apply to ALL transactions made on or through this Website. This Agreement is intended to be governed by the Electronic Signatures in Global and National Commerce Act. You manifest your agreement to the terms and conditions in this document by any act demonstrating your assent thereto, including clicking any button containing the words "I agree" or similar syntax, or by merely accessing the Website, whether you have read these terms or not. It is suggested that you print this form for your personal records.
By placing an order with us, you will be deemed to have read, understood, and agreed to these Terms and Conditions of Use (collectively, "Terms"). If you do not agree to be bound by these Terms, you may not access or use the Website, or purchase any Product(s) through the Website. By accessing, using or ordering Product(s) through the Website, you affirm that you have read this Agreement and understand, agree and consent to all Terms contained herein.
30-DAY MONEY-BACK GUARANTEE (for NON-trial orders)
If you are unsatisfied with Veluminous, simply cancel your order by contacting our Customer Care department at 877-509-7025 (Monday thru Friday 10am to 6pm MT) within 30 days of date of your order. Upon contacting Company and cancelling your order, you will be provided with a Return Merchandise Authorization ("RMA") number. After canceling your order, you will have 7 days to return the unused portion of the Product, or if it is empty, just return the empty bottle(s) to our Company. You must write the RMA number on the return packaging in order to avoid being billed for the Product. Company will not refund or credit any shipping and handling charges for any Product that was shipped to you.
14-Day Trial Offer
With Veluminous’s 14-Day Trial Program, you will receive one full jar and you will initially be charged only a small shipping and handling fee $3.95. Your 14-day Introductory Trial Offer ends 14 days from your order date. If you are enjoying the product, 14 days from the date you place your order (order date), do nothing. Only then will your credit card be charged 1 easy payment for the 1 trial jar at just $89.97. If you are not satisfied with your Veluminous offer within the 14 day trial, call customer care at 877-509-7205 between 10AM and 6:00PM MT and cancel and you will have no further obligations.
To ensure you do not run out of Veluminous, starting in 45 days from your original order date of the introductory 14-day trial offer, and every 30 days thereafter, you'll receive a new jar. The credit card you provide today will be billed the Member's only discounted price of $89.97 + (plus a small $3.95 shipping and handling fee). As a member of Veluminous, VIP Program, you are not obligated to continue. No hassles, no commitments. Cancel at any time!! Just contact customer service should you have any questions, at 877-509-7025 (Monday thru Friday 10am to 6pm MT).
Ordering Veluminous products Other Than the 14 Day Trial
Products offered for sale by Veluminous on the Website, are not offered in connection with any Trial or Trial Period, and are billed in full at the time of your order. The price of each product may vary and will be disclosed adjacent to the Product on the Website. Your credit card will be billed for this amount on the date you place your order and it will appear as a separate transaction on your billing statement. You manifest your agreement to ordering these products and to this immediate charge by clicking any button containing the words “Yes Please”; “I Agree”; “Rush My Order”; “Submit” or similar syntax, whether you have read these terms or not.
PRODUCT RETURNS (Applicable to all Pay Upfront Offers Ordered from Company)
To return a Product for an exchange due to shipping damage or when cancelling your order within 30-Day Money Back Guarantee, please obtain a Return Merchandize Authorization ("RMA") number by contacting the Customer Care Department at 877-509-7025 (Monday thru Friday 10am to 6pm MT). An RMA number can ONLY be obtained by contacting the Customer Care Department by phone or email.
1. We cannot process or exchange Product marked "Return to Sender."
2. To ensure that your account is correctly noted, you must send back Product returns to the address provided below along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without an RMA number.
3. We cannot issue refunds for Veluminous, orders purchased from our auto-ship or Lifestyles Program. Subsequent shipments do not carry a money back guarantee. You have up to 60 days of receiving your initial 2-bottle order to call to modify, delay, or cancel your auto ship order. (You have up to 30 days of receiving your initial 1-bottle order to call to modify, delay, or cancel your auto ship order.)
Returned Products must be sent to the following address:
61 South 500 East St. George, Utah 84770
We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of third party delivery confirmation system to ensure proper delivery.
*All opened returns are subject to a $20.00 restocking fee.
When we ship the Product to you, our Standard ground mail service is shipped via the United States Parcel Service (USPS). With our Expedited Priority Processing Option (if available), we will make your shipment our priority and ship your package out the next day for all orders placed before 10PM EST (packages should arrive within five to seven (5-7) business days). Please note that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times. We do not refund or credit shipping charges for any monthly or bi-monthly shipments.
How to Change Your Shipping
Please note that our Customer Care Department available at 877-509-7025 can help you change your delivery schedule if you need to modify the automatic 30 day delivery schedule.
CREDIT CARD DESCRIPTOR; BILLING ERRORS
By ordering Veluminous from Veluminous, you authorize Veluminous charge your credit card accordingly. This authority shall remain in effect until and unless you have cancelled future orders of the products as described in this Agreement. Please be aware that the descriptor (or subject line) that appears on your credit card statement or entry will appear as Veluminous or Veluminous Skin. If you believe that you have been billed in error, please notify our Customer Care Department at 877-509-7025 immediately. If we do not hear from you within 30 days after such billing error first appears on any account statement, the billing will be deemed accepted by you for all purposes, including resolution of inquiries made by your credit card issuer. You are deemed to have released Company from all liabilities and claims of loss resulting from any error or discrepancy that is not reported to Company within thirty (30) days of its appearance on your credit card account statement.
It is our Company mission to provide our customers with the finest Products available. We believe in the efficacy of the Products we sell. You understand, however, that the statements on the Website, promotional materials and the Product have not been evaluated by the United States Food and Drug Administration, and the Product is not intended to diagnose, treat, cure or prevent any disease. The information provided by our Websites or this Company is not a substitute for a face-to-face consultation with your health care professional and should not be construed as individual medical advice. Individual results will vary.
The Product is intended for use by persons at least 18 years of age. If you are pregnant, nursing or taking any medication, you represent and warrant that you either have consulted, or will consult, with a health care professional before taking the Product, and you will cease immediately taking the Product and will contact a health care professional if you experience any ill effects or unintended side effects of the Product.
We want you to have the most accurate information concerning the Product. The information we communicate to you about the Product and/or its efficacy is obtained from independent third parties such as educational institutions, scientific and news articles and agencies, nutritional specialists, scientific reports and researchers ("Information Sources"). We do not warrant or represent that Information Sources are not error-free, nor do we warrant any Information Source or the methods that they use to arrive at their conclusions. All Product specifications, performance data and other information on our Websites are for informational and illustrative purposes only, and do not constitute a guarantee or representation that the Product will conform to such specifications or performance data.
We do not guarantee that you will have any specific or particular result or benefit from the Product, or that your experience will match those of others who use the Product. Individual results will vary from person to person.
You represent that you are at least 18 years of age and that you will not permit a person under 18 to order, or use, the Product. You represent that the information provided by you when placing your order is up-to-date, materially accurate and sufficient for us to fulfill your order in a timely and efficient manner. You are responsible for maintaining and promptly updating your account information with us and keeping such information (and any passwords given to you for the purposes of accessing the Website and/or purchasing Products) secure against unauthorized access. Unless agreed otherwise or required by applicable law, any warranties provided in relation to the Product only extend to you on the understanding that you are a user, and not a reseller, of the Product. You shall not re-sell, re-distribute or export any Product that you order from the Website.
You agree to pay for the Product and any taxes, shipping or handling of Product as such costs are specified by us on the Website when you submit your purchase order. Payment shall be made prior to delivery and by such methods as indicated on the Website (and not by any other means unless we have given our prior consent to such alternative payment methods).
REJECTION, DAMAGE OR LOSS IN TRANSIT
We shall not be liable and you shall not be entitled to reject Product delivery, except for damage to the Product or any part thereof occurring in transit (where the Product is carried by our own transport or by a carrier on our behalf), and where we are notified of such damage within five (5) business days of your receipt of the Product.
TO THE MAXIMUM EXTENT LEGALLY PERMITTED, WHETHER OR NOT COMPANY WAS AWARE OR ADVSED OF THE POSSIBILITY OF DAMAGES, AND WHETHER OR NOT THE LIMITED REMEDIES PROVIDED HEREIN FAIL OF THEIR ESSENTIAL PURPOSE, OUR AGGREGATE LIABILITY (WHETHER FOR BREACH OF CONTRACT, TORT OR ANY OTHER LEGAL THEORY) SHALL IN NO CIRCUMSTANCES EXCEED THE COST OF THE PRODUCTS YOU ORDERED. FURTHER, UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, LOST REVENUE, OR COST OF COVER. THE PRODUCTS ARE SOLD AND DELIVERED TO YOU "AS IS" WITH NO WARRANTY WHATSOEVER. EXCEPT AS EXPRESSLY STATED OTHERWISE IN THIS SECTION, WE MAKE NO EXPRESS WARRANTIES OR REPRESENTATIONS AND WE DISCLAIM ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
You agree to defend, indemnify, and hold harmless Company, its officers, directors, shareholders, employees, independent contractors, telecommunication providers, and agents, from and against any and all claims, actions, loss, liabilities, expenses, costs, or demands, including without limitation legal and accounting fees, for all damages directly, indirectly, and/or consequentially resulting or allegedly resulting from your misuse of the Website, or your breach of any of these terms and conditions of this Agreement. We shall promptly notify you by electronic mail of any such claim or suit, and cooperate fully (at your expense) in the defense of such claim or suit. If we do not hear from you promptly, we reserve the right to defend such claim or suit and seek full recompense from you.
Any notice or other communications arising in relation to this Agreement shall be given in writing by sending a letter to our company address: Veluminous, 61 S 500 E St George Utah 84770. In the case of sending notices to you, Company will use the address you provided to Company when you ordered your Product.
We reserve the right to terminate your access to or use of this Website and/or your subscription to the Product should we believe that you have violated any of the terms of this Agreement or if we believe you have sought, in bad faith, charge backs, credit backs, Product returns, discounts or any other conduct designed to injure, harass or disrupt this Website or the Company's business operations.
We reserve the right, but undertake no obligation, to actively report and prosecute actual and suspected credit card fraud. We may, in our discretion, require further authorization from you such as a telephone confirmation of your order and other information. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. We capture certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud. If any Web Site order is suspected to be fraudulent, we reserve the right, but undertake no obligation, to submit all records, with or without a subpoena, to all law enforcement agencies and to the credit card company for fraud investigation. We reserve the right to cooperate with authorities to prosecute offenders to the fullest extent of the law.
If you purchase any Products available on our websites and reside in a State that collects sales tax, you will be responsible for paying any applicable sales tax.
INTELLECTUAL PROPERTY RIGHTS
The Website, and all content appearing therein, are the sole and exclusive property of the Company or its licensors. No license or ownership rights in or to any content of the Website are conveyed to you by reason of this Agreement or your purchase of Product. The Website and its content are protected under the laws of copyright and trademark. Unless otherwise permitted by law, you may not copy, republish or transmit any portion of the Website without Company's prior written consent.
You can contact us via e-mail by clicking "Contact Us" or calling us at our toll free number. When contacting us, please include information that will help us identify your account so we can assist you with your inquiry or request.
If you need further assistance, please contact us at:
Monday thru Friday 10am to 6pm MT.
61 South 500 East
St. George, Utah 84770